Hotels are under pressure when they have to match their brand names with service delivery levels for guest service requests and any inefficiency in the same, can hamper the brand image in a long run.
On top of that customers now a days expect a timely and transparent fulfilment of their service requests and no longer want to wait in dark about the status of their service request.
MAKING SERVICE DELIVERY
An IoT based guest service request management system for bringing transparency and accountability in your service delivery to enhance your guest experience and achieve better operational efficiency.
Every incoming guest service request will go through the system, no more manual entry in PMS systems and no more phoning stewards for getting tasks done.
Request is allotted to stewards based on their proximity to the location, capturing each status update with a time stamp, giving you detailed view of the progress of the request in real time.
Along with real time request status, get detailed insight as how much work each steward is doing, what is their overall utility and how to optimise the productivity and operational costs?
On top of that get insights on trends and patterns of guest service requests in your hotel to intelligently plan your service resources and avoid any last minutes hassles.
A GUEST REQUEST MANAGEMENT SYSTEM FOR HOTELS TO HELP THEM IMPROVE THEIR GUEST SERVICE DELIVERY QUOTIENT AND OPTIMIZE MANPOWER COST.
A smart IoT based guest request management system built to help hotels reduce guest waiting time through intelligent request management and help them improve efficiency and productivity of their stewards and staff through intelligent insights.
AUTO TASK ALLOTMENT
Auto task allotment to stewards based on their proximity to the location where tasks is generated and number of tasks they have done on that day.
EQUAL WORK DISTRIBUTION
Requests are assigned to stewards based on number of requests that have handled for the day, enabling equal work distribution between your team members.
REAL TIME PROGRESS
End to end monitoring of request progress with data capturing at each point to give you insights on the productivity of team members and generate alerts in case of any delays.
Get insights into productivity of your stewards, know who is productive and who is not and incentivise your stewards or staff based on the same.
Know guest service request trends and time slots when requests are maximum and plan your resources accordingly without impacting your operations.
Know optimum number of stewards or staff required, avoid unnecessary deployment of manpower and save overhead costs.
BUILT FOR EFFECTIVE
Efficiently track and monitor real time location of stewards in your premises using IoT based iBeacon devices and get detailed insights as how they spend their work hours.
REAL TIME LOCATION
Know the real time location of stewards and staff members within hotel premises with feature to track their movement during requests.
MONITOR TIME SPENT
Monitor how your stewards and staff members spend their work hours within the hotel premises with detailed insights on location data.
Measure utility of stewards based on how much time they are spending on guest requests and how much time they spending wandering around the premises.
EASY TO SET UP
EASY TO USE
A guest request management system that is super easy to set up and super easy to use, having no impact on your current infrastructure.
MINIMAL SET UP
System runs completely on cloud based backend, so basically no additional IT infrastructure is required to get started. Just sign up your team and you are ready to go.
System is easy to understand, available in multiple languages and requires minimal training for the porters or support staff. You can be ready to start within a day or two.
System just requires iBeacon sensors and Android devices to get Steward’s location and allot them jobs. No need to change anything in your existing set up.
System is completely automated, right from finding the exact location of a Steward to sending them job request based on their proximity to request location.
HOW DOES THE
A hotel guest request management system that focuses on enhancing your guest experience through timely fulfilment of guest requests and improving productivity of your support staff with efficient job allocation, tracking and monitoring.
ENHANCE GUEST EXPERIENCE
Delight your customers with timely fulfilment of their service requests and give them whole new experience of hospitality.
REDUCE STAFF IDEAL TIME
Reduce ideal time for stewards with triggers to know who has not done enough jobs for the day and mechanism to equally distribute incoming requests.
Make each steward equally productive and generate better operational outcome with equal task allocation, efficiently tracking task progress and better monitoring.
Get rid of manual phoning for finding staff to take care of guest requests and allotting them jobs, let the system find them based on their proximity and reduce unnecessary travel time.
ESTIMATED SAVINGS OF AROUND
Our digital guest request management system can help you save over 20%* in your service delivery cost (*depending on utility and tasks), through its automated job allotment and efficient tracking mechanism for stewards apart from enhancing your guest experience.
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CONNECT WITH US
Want to know more about our innovative guest request management system and how it can help you enhance your guest service experience? Drop us a line and we will schedule a demo for you.