HELPING SMOOTH RUNNING OF
Factories and Manufacturing units are under constant pressure to keep the machines running for unaltered operations and meet their production target. Any breakdown can hamper the production and bring down margins.
On top of that any breakdown or delay in issue resolution is wastage of worker’s productive time which can further cause delay in order final delivery.
HELPING FACTORIES KEEP
An IoT based guest service request management system for bringing transparency and accountability in your service delivery to enhance your guest experience and achieve better operational efficiency.
Every incoming issue or breakdown request will go through the system, no more manual entry in registers or ERP systems and no more directly phoning the mechanics for resolution.
Service request is allotted to mechanic based on their proximity to the location where request was generated, capturing each status update with a time stamp, giving you detailed view of the progress of the request in real time.
Along with real time request status, get detailed insight as how much work each mechanic or employee is doing, what is their overall utility and how to optimise the productivity and operational costs?
On top of that get insights on trends and patterns of breakdown requests or issues in your manufacturing plan to intelligently plan your service resources and take preventive actions.
ACHIEVE BETTER
A smart IoT based service request management system built to help factories reduce breakdown time for machines by quickly finding mechanics and getting issue resolved with detailed productivity monitoring of technical staff.
Auto task allotment to mechanics based on their proximity to the location where issue is generated and number of issues they have resolved on that day.
Requests are assigned to mechanics based on number of service requests that have handled for the day, enabling equal work distribution between your team members.
End to end monitoring of service request progress with data capturing at each point to give you insights on the productivity of team members and generate alerts in case of any delays.
Get insights into productivity of your mechanics, know who is productive and who is not and incentivise your employees or staff based on the same.
Know service request trends and time slots when requests are maximum and plan your resources accordingly without impacting your operations.
Know optimum number of mechanics or employees required, avoid unnecessary deployment of manpower and save overhead costs.
BUILT FOR EFFECTIVE
Efficiently track and monitor real time location of mechanics with in your premises using IoT based iBeacon devices and get detailed insights as how they spend their work hours.
Know the real time location of mechanics and employees within factory premises with feature to track their movement during requests.
Monitor how mechanics and employees spend their work hours within the factory premises with detailed insights on location data.
Measure utility of mechanics based on how much time they are spending on service requests and how much time they spending wandering around the premises.
EASY TO SET UP
An Uber like system for mechanic to help you manage your service requests that is super easy to set up and super easy to use, having no impact on your current infrastructure.
System runs completely on cloud based backend, so basically no additional IT infrastructure is required to get started. Just sign up your team and you are ready to go.
System is easy to understand, available in multiple languages and requires minimal training for the porters or support staff. You can be ready to start within a day or two.
System just requires iBeacon sensors and Android devices to get Steward’s location and allot them jobs. No need to change anything in your existing set up.
System is completely automated, right from finding the exact location of a Steward to sending them job request based on their proximity to request location.
PRODUCTION EFFICIENCY LOSS OF
Factories and manufacturing units see a significant loss in their production targets due to breakdowns and other machine issues, reducing which, these businesses can significantly improve their production schedules. Connect with us to see how we can help you achieve the same.
NEED MORE DETAILS
Want to know more about our innovative guest request management system and how it can help you enhance your guest service experience? Drop us a line and we will schedule a demo for you.
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